Are they reproductions or original balls?
I have problems with inflation / my ball deflates!
After several days the ball will still deflate a little because the natural latex bladder is porous (unlike the classic butyl bladders) but its appearance does not change or changes very little. On these old handmade balls, it is normal to have to reinflate them regularly.
Please note that as we check each ball before shipping (see video below of a drop of water on the valve of a defective ball), we cannot take back a ball that has been damaged by you. If this should happen, you can return the ball to our workshop for repair at your own expense or we can provide you with a new bladder for sale.
I have no news about my order, how come?
In general, we ship orders only once a week (and sometimes with a little delay at the end of the year). We know you’re in a hurry in a world where the rules are dictated by giants like Amazon, but we’re convinced that the quality of our products is worth waiting a little while before you get angry 😉
So there’s no need to “harass” us with emails (yes, we’ve experienced it) or phone calls as this only slows down the orders, including yours.
Which payment methods do you accept?
However, we have to be honest, the fastest and easiest way for you to pay is by credit card, even if it costs us a lot of money (about 4% of your order). For this, you can use our secure payment terminal or go through Paypal.
How to choose a specific model visible in a photo?
So, once you have ordered this premium model we can send you a picture by MMS or mini-video on Whatsapp of our different models before it is sent to you to make sure you like it 😉
So you can order online as if you were buying in an antique shop or a shop and never be disappointed.
Is the price negotiable if I buy several items from you?
What does it say on the stamp that is on some products like balloons?
Why are your prices much cheaper than other shops (John Woodbridge, Marcus de Mauriac, Eden park, Sport saga, )?
We buy directly from the partner manufacturer 3 hours away from us when other shops buy from intermediaries or at the other end of the world (transport costs, customs clearance, etc).
This is also why we can supply retailers in France.
No shop, your orders are prepared and shipped directly from the workshop, where most of the pictures are taken. Thus, we minimize our structure and costs by selling on the Internet only.
Finally, we have lower margins because it is a complementary activity (we do not live from it) that we practice above all for pleasure and our legal status is therefore different which allows us to pay less charges than a “real” company…
My ball is not perfect (example: the patina of the leather is not homogeneous or the leather is marked or there are visual traces or small rings, etc).
You have a 100% handcrafted item that is nevertheless manufactured in quantity to meet your demands. Cowhide can be slightly marked when the animal damages its skin on barbed wire for example. As for the patina, it is applied manually so it is possible that the rendering is not always homogeneous as can be seen on some photos. Each ball is unique, don’t forget that, only a standardised factory production could guarantee perfection but this is not our niche. A vintage ball made in a factory with imitation leather or poor quality leather would surely be more “standard” but that is not what we want. Our leathers are thick which makes them difficult to work with. Nevertheless we now offer a premium version of our ball where we select from our stock the models that stand out from the crowd 😉
I paid more for a shipment than it seems to have cost, e.g. I paid for a shipment by colissimo and I receive the product by letter.
Indeed, the post office imposes us in theory (as stipulated in their conditions) the sending of goods in colissimo but sometimes they are cooler and thus allow us to send in “letter” these products and to pay thus less expensive the forwarding.
Don’t worry, the guarantees and the delays remain the same and it is therefore us who take and assume the risk.
Then, as regards our transport policy, because we sometimes hear “eh but I paid more postage than what was written on the parcel”, we would like to remind you of some rules:
Each merchant is free to decide what to do. Do you offer postage and packaging and sell a more expensive product or do you sell the postage and packaging and offer cheaper products? The final price is the same, isn’t it?
We reassure you, the margin of a merchant is calculated globally and each of us places the cursor where he wants. On our side, we prefer to be broad on the shipping costs because don’t forget that the shipping costs include all the costs generated by the latter.
As we recently told a customer, “when we travel 50km to find a post office that is open, there are costs that the customer doesn’t know about, but which must be paid for by the company”.
My ball marks my hands a bit, do I need to maintain it?
Once you have received it, you can wipe it with a cloth. Then, if you want a shiny finish, you can actively polish it with a soft cloth. You can apply a beeswax cream or balm to the leather from time to time, but this is not a requirement.
If you don’t want to be constrained by these different aspects, we offer an optional finish at the time of ordering which most customers choose for a smoother, shinier look as seen in the photos.
Is there a guarantee on your products?
Within 15 working days of receiving your parcel, we can take back your order and refund you if the product is defective (this can happen for example in the middle of summer with our rugby or football bladder in the ball which can literally melt depending on its storage).
Please note that if the product simply does not meet your expectations (quality of the leather, etc.), we can of course take the product back BUT the refund will be made on the amount of the product excluding shipping costs and options.
For orders paid by cheque or bank transfer, please send us your bank details with your product following your return request.
In the case of a legal guarantee or in the event of an error on our part, we will fully refund your order as well as the costs you have incurred for the return.
What is the difference between vegetable and chemical tanned leather?
For chemical tanning (much more common), chrome is often used but it is very polluting. Chemical tanning is much faster but it alters the texture of the leather. Serte leather is more supple and can keep a little more thickness to work with but it has much less charm for a retro decoration.